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Frequently Asked Questions

1Q: Do you have insured your company?

A: Yes, our company have insurance!

2Q: Are your teams trained?

A: Yes, our teams are reliable enough and trained for this job!

3Q: Do you provide the cleaning materials and equipment?

A: The services: End of tenancy cleaning, Carpet cleaning and Upholstery cleaning include providing our own materials and equipment.

4Q: What if there is a damage to my home after the cleaning?

A: If there is any damage, the customer must point it while cleaners are still there, then our company will cover the damage if it is our cleaners’ fault!

5Q: Do your services have a quality guarantee?

A: End of tenancy cleaning is a guaranteed professional service. If our cleaners have missed something or if there is anything that you are not happy with, you can always call our office within 48 hours of the job.

6Q: Do I have to pay extra for VAT?

A: No, our services include VAT!

7Q: Does your service End of tenancy cleaning include wall cleaning?

A: No, our company do not provide this service!

8Q: Do I have to pay extra for any congestion charges or parking fees?

A: These fees are not included in our prices, you have to pay for congestion charges (if your address is situated in London central zone) or parking fee. If you are able to provide a free parking space for the cleaners, you will not pay anything in addition!

9Q: Are you working over the weekend?

A: Yes, we are available over weekend time!

10Q: Do you move the furniture when you clean the carpet?

A: When the furniture is not built in or too heavy, the cleaners are moving it to clean under it!

11Q: How long it takes for my carpets to dry?

A: With the technology of steam cleaning, it typically takes about 2-3 hours for the carpet to completely dry!

12Q: Do you have a cancellation fee and in what time I can change or cancel my cleaning?

A: Professional Cleaning London Ltd has a cancellation charge of £60 and you have to change or cancel your booking 48 hours in advance!

13Q: What are your options for payment?

A: We prefer cash or cheque payment after job completion!

14Q: Which areas do you cover?

A: Professional Cleaning London Ltd covers all London areas inside M25!